FAQs

Outside of the operating hours, the parking of camper vans is “wild camping” according to the Tyrolean Camping Act. The Tyrolean mountain rescue service regularly monitors compliance with the ban.
During operating times, use of the parking area is free of charge.

The closest campsite (Camping Edelweiß) is in Volderau, 8km from the valley station. From there a free ski bus leaves every 15 minutes.

Yes, of course mobile homes can park on our car park. We ask you to notice though that our car park is closed from 6:00 p.m. onwards for safety reasons and that parking and in particular camping is not allowed there.

If there are no more parking spaces at the base stations of the Stubai Glacier, there are additional car parks in Falbeson and Volderau.

You can leave your car there and take the Stubai Glacier bus directly from the additional car parks to the Stubai Glacier base station. After your day skiing, the bus brings you back to your car. You can take any bus line or the ski bus to the car park, since they all stop at the additional car parks.

Such exceptional situations are possible on strong November weekends.

Usually you are able to park right at the Eisgratbahn or Gamsgartenbahn base station.

Yes, the ski bus in the Stubai Valley (Schönberg to the Stubai Glacier) is free of charge for all winter sports enthusiasts.

 It is best to take the ski bus from the main train station in Innsbruck (Innsbruck Hauptbahnhof), bus no. 590, directly to the Mutterberg base station at the Stubai Glacier.

Alternatively you can get there by car. Free parking directly at the 3S Eisgratbahn base station.

  Details for getting there can be found here.

The free ski pass for children under the age of 10 can NOT be booked in the online shop. Please collect it at the Stubai Glacier cable car ticket office on presentation of your child's ID. However, you can buy your ticket in the online shop first and then collect the free ski pass for your child at the ticket office. 

Please note that the free ski pass for children under the age of 10 can only be issued when accompanied by a paying parent (when purchasing the same ticket category, except for annual and season tickets).

Discounts for Stubai Glacier ski passes are granted based on the birth year.

If you purchase a 1.5-, 2.5 or 3.5-day ski pass, you can go skiing from 12:00 p.m. of the day in question.

For example: You purchase a 2.5-day ski pass on Friday, 12:00 p.m. You can ski from 12:00 p.m. onwards as well as all day on Saturday and Sunday.

There are unfortunately no morning or time passes.

The optional ski pass is our offer for all those who like to be flexible during their holiday. This means that if you have opted for an optional ski pass, you can choose your own ski days within the specified days, e.g. 4 in 6: 4 days skiing within 6 days, 2 days break.

PLEASE NOTE:
If, for example, you visit another mountain railway for tobogganing on your days off and buy a toboggan ticket for this, please don't forget to take your ski ticket out of your jacket. This will be counted each time you pass a turnstile at a mountain railway in the Stubaital, i.e. one day of skiing will be deducted. Unfortunately, we can no longer refund this day. If you have any questions, please contact our ticket office team on site.

There is also a half-day ski pass available for the Stubai Glacier. It is valid from 12:00 p.m.

You can find the prices here.

Ski passes for the Stubai Glacier can be bought directly at the Eisgratbahn base station and the Gamsgartenbahn base station, as well as at the ticket office in Neustift opposite of the BP gas station in Neustift and in our online shop.

Opening times of the Neustif ticket office (September to May)

Monday to Saturday: 7:30 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00/6:00* p.m.
Sundays and public holidays: 7:30 a.m. to 12:00 p.m. and 4:00 p.m. to 5:00/6:00*p.m.
*depending on the season

Children under the age of 10 ski for free on the Stubai Glacier if accompanied by a paying parent (purchase of the same ticket category, except annual and seasonal tickets).

Children rates apply for children born between 2009 and 2013.

The prices for the ski passes can be found here.

The ski season on the Stubai Glacier generally starts in mid-/late October. The exact date depends on the weather and snow conditions.

The weather forecast for the Stubai Glacier is delivered by the ZAMG, Zentral-Anstalt für Meteorologie und Geodynamik.

The Stubai Glacier ski resort is situated in a high-alpine region. Due to current weather and environmental conditions (e.g., storms, avalanche danger, heavy rain, etc.), it is possible that we may have to close the facilities. This decision is never taken lightly and is always made with the safety of our guests in mind.

The terms and conditions of cable cars generally do not provide for any refund, extension, or postponement of the validity period of the ticket if facilities cannot be operated due to weather conditions or other reasons, or if there is a suspension of operations (Stubai Glacier's terms and conditions).

What to do? If you have any questions, please feel free to contact our on-site cashier team or our customer service at info@stubaier-gletscher.com.

This question cannot be answered easily, since not only the wind speed, but also the direction the wind is coming from and the forecast are considered. It is a fact though that from an average wind speed of 50 km/h skiing pleasures are considerably affected, even if the lifts might still be in operation.

The operations management decides on every day before the planned opening anew whether the Stubai Glacier will be opened and the lifts in operation.

Before the decision is made, current parameters such as wind speed and direction, avalanche danger and other environmental factors are considered and based on these the decision whether a safe operation can be guaranteed is made. Sometimes the operation start may be delayed, because the operations management has to wait and see how the weather develops. If the weather improves, operations can start later. If they stay the same or get worse, we cannot start operations for safety reasons.

Current information on the open lifts can be found here: https://www.stubaier-gletscher.com/stubai-live/geoeffnete-anlagen/

You've rented your ski or snowboard equipment at one of our sports shops in the ski area, but you can't use it due to a storm closure day.

No worries, you'll receive a credit for this closure day. Please contact the sports shops at the valley stations for this (Shop Eisgrat Valley Station 05226/8141 ext. 159, Shop Gamsgarten Valley Station 05226/8141 ext. 158). If the access road is closed due to avalanche danger or similar, you can also contact the Stubai Glacier ticket office in Neustift - preferably in person, or by phone at 05226/2789.

If you find yourself in this situation, please get in touch with the Stubai Glacier ticket office in Neustift - either in person or by calling 05226/2789. Our colleagues will assist you and organize the forwarding of your private skiing equipment or the return of rental equipment.

On average there are 6-9 metres of fresh snow in the winter season. The maximum snow depth in the previous years was 13.87 metres, the lowest 6.39 metres.

If for example fresh snow of a depth of 1 metre is carried away by wind, this is considered for the total snow depth (snow depths rise less).

We want our guests to be able to inform about the conditions on the Stubai Glacier in advance. This is why we have installed several webcams in the ski area. Because of their positions, some are at an altitude of more than 3,000m, the webcams are exposed to forces of nature. It is always possible that the webcams have connection problems or fail completely. We ask for your understanding if not all webcams are always in operation.

All open pistes on the Stubai Glacier are prepared daily after operations stop. If there is fresh snow in the evening on during the night, a further preparation is executed in the night or in the early morning before the start of the operations.

Details on the daily piste preparation can be found in our preparation report.

A ski route is a marked but unprepared ski downhill that is not checked. A ski piste on the other hand is a marked ski downhill that is secured from dangers and checked and normally also prepared.

Ski routes are usually avalanche-safe and do not endanger nature. Along them you can enjoy deep snow skiing. Ski routes are marked by not being prepared and mostly by a demanding routeing.

Dogs are always welcome on the Stubai Glacier. Dogs can be transported in the gondola lifts. Dogs are only taken on the gondola lift with a lead and muzzle.

Dogs cannot be transported on chairlifts and T-bar lifts.

Muzzles can be borrowed at the valley station for a deposit of EUR 25.

Provided they are kept on a leash, well-behaved four-legged friends are allowed in almost all restaurants on the Stubai Glacier.

We ask for your understanding that dogs are not allowed in the Restaurant Schaufelspitz restaurant.

The use of drones on the Stubai Glacier is subject to Austro Control regulations and requires a valid operating licence and liability insurance. As rescue operations with helicopters may be necessary at any time and without prior notice, we strongly advise against their use. The drone pilot is responsible for compliance with all regulations and is liable in the event of non-compliance.

In case of sports accidents (skiing or tobogganing) the persons concerned get a reimbursement for the remaining, unused days upon presentation of a medical report (by a local doctor). There are no reimbursements for relatives of the injured person.